Shipping & Handling
Thanks for your order!
We hope you enjoy receiving your order and the unboxing is a pleasant experience. We have a few surprises in there for ya!
Our mailers are compostable. We've tried be conscious of our environmental footprint.
We are a brand new compagnie, and right now we are offering a flat shipping rate of $6 for standard domestic orders. Bulk orders over $300 will be charged $10.
a. Orders are shipped on business days. Business days are Monday through Friday, excluding federal US holidays.
b. Please allow up to 5 days for processing. Depending on your location, please expect your order to arrive within 7-10 business days from the date your order was placed.
c. We are unable to ship orders to APO/FPO or P.O. boxes and certain locations in Alaska. However, there are several third-party forwarding services that can redirect your VLC online order to APO/FPO or P.O. Box addresses for a fee.
SHIPPING TO AN APO/FPO OR P.O. BOX.
1. Sign up for a third party forwarding service such as APO Box
2. Complete your VLC the label online order and enter the shipping address provided by your preferred third party forwarding service.
3. We will then ship your order to the forwarding service address you have provided. The third party forwarding service will then ship your order to your APO/FPO address. (please note: Forwarding Fees will vary by vendor)
Please note: In addition to the shipping charges that VLC will bill on your order, the third party forwarding service will have their own charges due for the service they provide. We highly recommend APO/FPO shipment insurance since VLC is not responsible for damages occurring in transit. Transit times vary depending on the location of your APO/FPO address. Typically, you can expect delivery anywhere between 6-8 weeks. Your package will arrive by U.S. Postal Service and package tracking is not available. Standard return policy applies for returns from APO/FPO addresses.
Please email us at email@example.com if you have any questions regarding shipping availability to your specific location.
We do not currently offer international shipping, but we will be adding it soon! If you have an urgent need for a Vive la Compagnie product and live out of the United States, contact us directly and we will try our best to accomodate you.
When your order arrives, please inspect the shipping carton for any damage that may have occurred in transit. It is normal for the shipping package to show some wear. However, if it appears wet, crushed, torn or otherwise noticeably damaged, it is required that you indicate this damage directly on the delivery notice and contact us within 48 hours of delivery by e-mailing us at firstname.lastname@example.org. All damaged goods claims, including evidence of deliberate damage, will be at our discretion.
Bonjour la compagnie! (Hello one and all!) Thanks for stopping by.