Returns & Exchanges

We hope you are pleased with your order! We have put a lot of time and care into the production and manufacturing of our products, but we understand that sizing can be misinterpreted as every body is unique. 

All of our products are handmade by human people. The materials may be hand-loomed, upcycled or have other imperfections. We hope you will see this as evidence that a hardworking individual was involved in the process, but if the imperfection is egregious. Let us know! 

EXCHANGES

a) All exchanges must be postmarked within 14 days of receiving your order.

b) Products must be in the same in which condition you received them. All exchanges must include original hang tags. Any exchanges missing these items will be refused. All items must be new or unused.

c) To exchange your apparel items, please email letschat@vivelacompagnie.com with your name, order number and the color and size you would like to exchange your item(s) for.

Once your request has been approved, we will email you a printable pre-paid return label. Simply print this label and adhere it to your envelope with the item(s) enclosed. Once we receive your package, we'll process your exchange.

d) If you receive your item(s) damaged, please email us at letschat@vivelacompagnie.com with your name, order number, damage description and photo of damage. 

e) All exchanged items are shipped at your risk and will not be accepted if damaged. We recommend insuring your shipment against damages when shipping a return.

f) All exchanges will be processed promptly and will be shipped via UPS Ground shipping. Processing and transit time for exchanges is usually 7-10 business days from the time we receive your return. We will send you an email to confirm the receipt and processing of your exchange request.

g) We will cover all shipping costs for one round of exchange shipments (to the warehouse and back to your shipping address.) Any further exchange or return requests will be at your own discretion and expense

RETURNS

a) All returns must be postmarked within 14 days of receiving your order. 

b) Products must be in the same condition in which you received them. All returns must include original hang tags. Any returns missing these items will be refused. All items must be new or unused.

c) To return your item(s) please email

letschat@vivelacompagnie.com

with your name, order number and the items your wish to return and why. Once your request has been approved, we will email you a printable pre-paid return label. Simply print this label and adhere it to your shipping box with items enclosed. Once we receive your package, we'll process your return and refund your method of payment within 3-4 working days.

d) If you receive your item(s) damaged, please email us at
letschat@vivelacompagnie.com with your name, order number, damage description and photo of damage. 

e) International return policy. Orders shipped to any country outside of the U.S. cannot be returned. Please be sure to see our sizing info and/or contact us with any size questions by e-mail at letschat@vivelacompagnie.com

f) ALL SALE ITEMS ARE FINAL SALE